Public
Water Supply District No. 4
of Platte County, MO
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Platte 4's FAQs and Answers by District Manager Frank Offutt  The following are answers to questions we are often asked concerning district policies and services. If you don't find the answer to your question, please call (816) 858-2782 and our staff will be glad to assist you. Click a topic to read the answer. Establishing Service Water Rates Deposits Shutoff Policies Emergency Contact Info Ending Service Final Bills Consumer Confidence Report Night Drop off for Payment Automatic/Online Bill Pay Establishing Service Question: How do you establish water service? Answer: In order to establish service, just stop by our office ( 229 Marshall Road in Platte City) one working day before the "desired connection date" at which time you may complete the new customer application form. A $ 100 check or cash deposit is required at the time you complete the application for service. Water Rates Question: What are the water rates in Public Water Supply District No. 4? Answer: New Rate Change effective May 1, 2012 New Rates effective May 1, 2012
The minimum monthly rate is $12.00 ( includes the first 1,000 gallons of Water). Every addtional 1,000 gallons of usage is $ 6.06. ( Effective May 1, 2012) Deposits Question: When will the deposit for water service be refunded? Answer: Deposits are refunded in your final bill if and when you disconnect service. The deposit remains on your account as long as your service is active. Shutoff Policies Question: What is the "shut off policy" for Public Water Supply District No. 4" Answer: On the third month that no payment has been received, your water will be disconnected for non payment and you will be charged up to $50 in reconnect fees in addition to the amount owed plus late fees. Emergency Contact Info Question: Who do I contact if I discover a water leak or lose water pressure ? Answer: Contact our office at (816) 858-2782. Call 816-628-3121 for an after hours emergency. Ending Service Question: Who do I contact to cancel water service? Answer: To cancel service you should call our office at 816-858-2782 or stop in ( 229 Marshall Road, Platte City, MO) at least one working day before the desired disconnect date. Final Bills Question: Who do I contact to make a final payment? Answer: You should receive your final bill in the mail the following month after your service has been disconnected. It can be paid by mailing a check or dropping the payment at the office. Consumer Confidence Report Question: What is the Consumer Confidence Report? Answer: The CCR is a report the Water district publishes yearly to notify our patrons of their water quality. Night Drop off for Payment Question: Where can I drop off my payment when the office is closed? Answer: The District has a "drop off box" located at the West end of the building ( 229 Marshall Road) for easy drive by access Automatic/Online Bill Payment Question: Is Automatic or online bill paying available? Answer: Due to the added costs that would be passed to you, the customer, we do not offer these services at this time. |
